Delete your ReelGenie data

You can ask us to delete your data from inside ReelGenie, or by email. A person on our team checks that the request comes from the account owner, then does the deletion by hand. Nothing is deleted the moment you click.

Ask from inside ReelGenie

Sign in to the ReelGenie console and open Settings → Account. The team owner can choose:

• Request connected data deletion: asks us to delete the data we imported or stored from your connected TikTok, Instagram and YouTube accounts. Your ReelGenie account stays open.
• Request deletion: asks us to permanently delete your account and your team’s data, including posts, files, workspaces and connections.
• Request export: asks us for a copy of your data. We prepare it by hand and email it to you.

Each button sends us your request. It shows under Recent requests with its status, and we finish it within 30 days.

Only the team owner can ask for team-wide deletion. If you are a team member, ask your team owner, or email us.

Remove one thing at a time

• A workspace: the team owner can choose Delete workspace in Settings → Workspace. This deletes the workspace, its posts and their files, and its connected accounts straight away. Your last workspace can’t be deleted this way; use Request deletion instead.
• A post: open it and choose Post actions → Delete post. This hides the post. We keep the post and its files so you can restore it, until you delete the workspace or ask us to delete them. Copies already sent to TikTok, Instagram or YouTube stay there; delete those in each app.
• A social account: disconnect it on the Accounts page. ReelGenie stops using its access straight away.
  • YouTube: we stop using the channel here, delete the stored access keys, clear the channel name and picture, and delete the copy of the picture we saved. We also ask Google to cancel our access, unless the same channel is still connected elsewhere in ReelGenie, for example in another workspace. You can always remove ReelGenie yourself in your Google Account. If you do, we find out when Google refuses the channel’s access: the next time we use it, for example to publish a video or read its results, or at our daily sign-in check. If you haven’t reconnected 25 days after that, we clear the same YouTube data. Results for videos already sent stay with your posts.
  • TikTok: we stop using the account, clear the account name and picture, and delete the copy of the picture we saved. We also ask TikTok to cancel our access. Once TikTok confirms, we delete the stored access keys. You can always remove ReelGenie yourself in your TikTok app settings. If you do while the account is connected here, TikTok tells us, and we delete the access keys and clear the same TikTok data. Results for videos already sent stay with your posts.
  • Instagram: we stop using the account, delete the stored access key, clear the username, name and picture, and delete the copy of the picture we saved. We also ask Meta to remove ReelGenie’s permissions, unless the same Instagram account is still connected elsewhere in ReelGenie. Meta may not do it, so to be sure, remove ReelGenie in your Instagram or Facebook settings under apps and websites. When you remove ReelGenie there, or ask Meta to delete your data, Meta tells us, and we clear the same Instagram data from every ReelGenie connection of that account. For a deletion request, Meta gives you a link to a page that shows when we finished. Results for posts already sent stay with your posts.
  To have the rest deleted, use Request connected data deletion above.
• Your agent’s access: revoke Claude, ChatGPT or Codex on the Agents page.

Ask by email

Email contact@doola.ai from the address you sign in with, and say what you want deleted. We handle email requests the same way, within 30 days. Never send passwords or access tokens.

Read more in our Privacy policy. ReelGenie is operated by WooSoo Pty Ltd, Sydney, Australia.